Your lesson records in the Tunelark dashboard are the single source of truth for everything — billing, payment to you, support interactions, and your professional track record at Tunelark.
When records are inaccurate, it creates a chain reaction. Confused billing. Unnecessary support tickets. Delayed resolutions. Frustrated students. And every time the support team has to step in and manually correct a record, it costs Tunelark money — money that comes directly out of the resources we use to support your studio and bring you new students.
The most common issue: A student no-shows and the teacher doesn’t cancel the lesson.
Here’s what that looks like. The student doesn’t show up. The teacher waits, reaches out by phone and text, and gets no response. But the teacher doesn’t cancel the lesson in the dashboard.
Days later, the student contacts support saying they had an emergency and would like a refund. Support looks at the records and sees a lesson that appears to have been taught. So now we have to reach out to you to verify what actually happened. You fill out a form. We process the correction. We unpay you for the lesson. We refund the student.
That’s multiple people involved, multiple days of delay, and a frustrated student — all of which could have been avoided if the lesson had been canceled when it should have been.
What you should do: If a student no-shows, follow the no-show procedure in your handbook. Reach out to the student, wait the required grace period, and then cancel the lesson in your dashboard with a warm, supportive note. Something like — “I missed you at our lesson today. I hope everything is okay. You’re welcome to rebook in your dashboard anytime.”
That’s it. If the student contacts support later, we can see exactly what happened and resolve it quickly.
Your video meeting link:
Your video meeting link is static. It never changes. Students connect to you through their Tunelark dashboard, which links them to your video meeting room during their booked lesson time. For example, if a student has a 60-minute lesson booked at 3 PM, they can enter the lesson through their dashboard starting at 3 PM. But they must enter during the booked lesson window — at 4:01 PM, access to enter the lesson is no longer available.
Sometimes a teacher is running late and wants the student to be able to connect outside of that window. So they share their direct video meeting link.
This is against Tunelark policy. Once a student has your static link, they can access you anytime — without paying, without it being recorded in the system. It bypasses every protection that exists for you and your student.
And it’s important to understand that even if you generate a brand new link to share with a student — a link you’ve never used before — that is still taking a student off-platform. It is still disintermediation. It still violates your contract.
If you’ve shared your video meeting link with any student, you must provide Tunelark with a new link immediately. Contact team@tunelark.com.
Keep all scheduling conversations in the dashboard.
If a student texts you, calls you, or emails you about a schedule change, direct them to make that change in their own Tunelark dashboard. The dashboard can handle everything — cancellations, reschedules, notes back and forth. It’s how things stay accurate and nothing falls through the cracks.
The one exception: If a student has had a genuine emergency and qualifies for lesson fee forgiveness, you must process that cancellation or reschedule request in your dashboard and select “Do not charge.” That is the only scenario where you handle a student-initiated scheduling change on their behalf. If the student has not had a genuine emergency, refer them back to their own dashboard to make the change themselves.
Your job is to teach great lessons. Let the system handle the logistics. That’s what it’s built for.
