Let’s say you missed a lesson. Maybe you had an emergency, or maybe you simply forgot. You feel bad, and you want to make it right. So you reach out to your student and say — “I’m so sorry. Let me make it up to you. I can meet you tomorrow at the same time.”

That instinct is a good one. You want to take care of your student. But how you make it right matters.

If you meet the student outside of the Tunelark system — through your personal video meeting link, at a time that isn’t booked in the dashboard — you’ve just taken a Tunelark student off-platform.

Taking a student off-platform — even once, even with the best intentions — is considered disintermediation under your Instructor Agreement. This is a contract violation that can result in immediate dismissal from Tunelark. That means you would lose all of your Tunelark students — not just this one.

Beyond the contract issue, there are practical problems.

The billing record shows a lesson on a date it didn’t actually happen. If the student later disputes that charge with their credit card company, Tunelark has to refund it. And we can’t back you up — because the records don’t match what really happened.

The student may also now have your direct video meeting link, which gives them access to you outside of the dashboard — without paying. Tunelark cannot pay you for lessons that weren’t billed through the system.

How to actually make it right:

You can absolutely make things right with a student. Just do it through the dashboard.

Cancel the missed lesson in your dashboard. Book a replacement lesson at a time that works for both of you. Waive the fee if appropriate using the “Do not charge” option. The tools exist for exactly this situation.

And one more thing — never share your direct video meeting link with students. We’ll cover exactly why in the next module.