This module covers what to do when a student relationship shifts — whether they’re pulling back, not a good fit, or you’re leaving the platform.

When a student stops booking
Reach out personally before you do anything else. Students who receive a message from their teacher return at higher rates than those who only get Tunelark’s automated emails. Highlight what they’re working toward. Share something exciting coming up in their learning plan. Don’t immediately cancel their upcoming lessons in the dashboard — give it a few days and reach out first.

When you decide a student isn’t a good fit
This should be rare — your profile is designed to attract students who self-select for you. But when a genuine mismatch exists: put the student’s needs first. Have a transition plan in place before ending the relationship. Give adequate notice to the student and to Tunelark. Never end a relationship abruptly or leave a student without a path forward. You cannot refuse a student based on minor or singular issues, like one scheduling conflict.

Leaving the platform
Provide at least 2 weeks’ notice to Tunelark at team@tunelark.com. At the same time, share the name, email, and approximate age of all students who’ve taken a lesson with you in the last 60 days — Tunelark will handle re-matching and provide the transition framework. Do not communicate your departure to students until Tunelark has given you that framework. You may not take student contact information with you when you leave, and you may not solicit Tunelark students to follow you to another platform or private arrangement — this is a contract violation.