This module covers the middle of the student relationship — the window where most students are either won or lost.

The student journey
Most dropout happens in the first eight lessons. Students who reach lesson nine have an established relationship and are much less likely to leave. Your retention behaviors in that first stretch matter most.

Between-lesson communication
All scheduling happens in the dashboard. Personal outreach — messages that check in, celebrate progress, or share something interesting — is encouraged for relationship-building. A periodic newsletter to your students is a strong best practice for staying connected, and Tunelark will share more guidance on this in the future. Personal outreach when a student stops booking is proven to increase return rates — Tunelark sends automated follow-ups, but a message from their actual teacher performs better.

Scheduling reliability
Teachers must be available to teach at least 48 weeks per year. You may not be away from any student’s regular lessons for more than 2 consecutive weeks without approved leave. Give students and Tunelark at least 2 weeks’ notice before any planned changes. If you need to pause new students temporarily, toggle off in Settings — you can turn it back on anytime.

The student check-in survey — this is mandatory
When a student stops booking for more than 2 weeks, you’ll receive a student check-in survey by email. Responding is not optional — it is a required part of your role. Not responding affects your access to new Tunelark-referred students. The survey helps Tunelark understand why students leave and improve matching. Your honest response helps everyone, including you.